Shipping Policy
Shipping Costs
We offer free UK shipping on all orders.
How long does delivery take?
Total delivery time is made up of two stages:
1) Processing Time (1-3 business days)
Order confirmation, quality check, and packing.
Your order is reviewed and approved within 12–36 hours of purchase. Production begins once your order is confirmed in our system. For processed products, it takes approximately 1–3 business days for preparation, quality assurance, and packing.
2) Delivery Time
Time from our shipping centre to your delivery address:
- United Kingdom: 4–9 business days
Total estimated delivery time is therefore approximately 5–12 business days.
Please note: all delivery times are estimates, not guarantees. Occasional delays can occur due to circumstances outside our control, including high order volumes during sales or peak periods, public holidays, courier delays or strikes, adverse weather conditions, or incomplete/incorrect shipping addresses provided at checkout.
Order Tracking
Once your order ships, you'll receive an email with your tracking number. Please allow up to 48 hours for the tracking link to update with the first scan from the courier.
Delivery Delays
Should a delay occur, we'll inform you promptly by email with an updated estimated delivery date. If your order hasn't arrived within the estimated window plus 5 additional business days, please get in touch with us — we're happy to look into it.
Lost or Missing Parcels
If your tracking shows your parcel as delivered but you haven't received it:
- Check with neighbours, household members, and any safe places a courier may have left it
- Contact your local courier depot with the tracking number
- If still not found after 48 hours, contact us at [email]
Claims for missing parcels must be made within 14 days of the marked delivery date.
Incorrect Shipping Information
It's the customer's responsibility to provide accurate shipping details at checkout. If a parcel is returned to us due to an incorrect address or a failed delivery attempt, we can either resend the order to a corrected address (additional shipping fee may apply) or issue a refund minus original shipping and return processing costs.
Shipping Destinations
We currently ship within the United Kingdom only.
Returns
For information on returns and your right to cancel, please see our Refund & Return Policy.
Contact
Pawdys
support@pawdys.co.uk
or via our Contact Form